Shipping policy

1. Order Processing

• Orders are processed within 1–3 business days (Mon–Fri, excluding holidays) after payment confirmation.
• Pre-order/custom items: processing time stated on product page, typically 5–10 business days.
• Orders placed on weekends/holidays start processing the next business day.

2. Shipping Methods & Delivery Times

Domestic Shipping

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–4 business days
• Free domestic shipping on orders over $[amount]

International Shipping

• International Standard: 10–25 business days
• Delivery times exclude customs clearance and local holidays.

3. Shipping Costs

• Domestic: Calculated at checkout by weight/destination, or flat rate $[amount]
• International: Calculated at checkout; buyer is responsible for any duties, taxes, and customs fees upon arrival.

4. Shipping Restrictions

• We do not ship to PO boxes, APO/FPO addresses, or restricted countries/regions.
• Some products (hazardous, oversized, regulated) may have limited shipping eligibility.

5. Order Tracking

• A tracking number will be sent to your email once shipped.
• Allow 24–48 hours for carrier tracking to update.

6. Lost, Damaged, or Delayed Shipments

• Report lost/damaged items within 7 days of expected delivery.
• Delays due to weather, carrier issues, or customs are not our responsibility; we will assist with inquiries.

7. Address Changes & Cancellations

• Address changes must be requested within 24 hours of order placement.
• Cancellations are only allowed before shipment; once shipped, orders cannot be cancelled.

8. Undeliverable & Returned Packages

• Packages marked undeliverable (incorrect address, refused, unclaimed) will be returned to us.
• A reshipment fee may apply for redelivery; original shipping cost is non-refundable.

9. Policy Updates

10. Contact Us

• Email: venues-topmost.6l@icloud.com